Frequently Asked Questions
Everything you need to know about your LaserPecker engraving experience.
What materials can I engrave with LaserPecker machines?
LaserPecker devices are versatile and can engrave on wood, leather, paper, acrylic, anodized aluminum, and certain types of stainless steel depending on the specific model and power output.
How long does shipping take for international orders?
Most orders are processed within 1-2 business days. Shipping typically takes 5-10 business days for major regions including North America, Europe, and Australia.
What is your return policy for laser engravers?
We offer a 30-day money-back guarantee for items in their original packaging. If you experience technical issues, please contact our support team for troubleshooting or replacement options.
Do I need to wear eye protection while using the laser?
Yes, safety is our priority. We include specialized laser safety goggles with every machine, and we highly recommend using the protective shield for added security during operation.
Is there a warranty on LaserPecker products?
All LaserPecker machines come with a standard 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Does the LaserPecker app support both iOS and Android?
Yes, the LaserPecker app is available for free on both the Apple App Store and Google Play Store, featuring wireless Bluetooth connectivity for easy design uploads.